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User Support Technician
About the Employer
- Tech-Eyes Wetaskiwin Limited O/A Tech-Eyes
Suite1540, 3725 56 St. Wetaskiwin AB T9A 2V6- gm@techeyes.ca
-
Verified
User Support Technician
About the Employer
- Tech-Eyes Wetaskiwin Limited O/A Tech-Eyes
- Suite1540, 3725 56 St. Wetaskiwin AB T9A 2V6
-
Verified
Job Description
User support Technician Employer details: Tech-Eyes Wetaskiwin Limited O/A Tech-Eyes Job details • Location: Suite1540, 3725 56 St. Wetaskiwin AB T9A 2V6 • Work location: On site • Salary: 32.21 hourly / 30 hours per week • Terms of employment: Permanent employment Full time • Day, Weekend • Starts as soon as possible • Benefits: Financial benefits, Other benefits • Vacancies:1 vacancy Overview Languages English Education College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting • Computer hardware or software retailer/wholesaler • Relocation costs covered by employer • Willing to relocate Responsibilities • Give access to computer networks • Report on the performance of computer systems and networks • Respond to users experiencing difficulties with computer • Consult user guides, technical manuals and other documents to research and implement solutions • Provide advice and training to users in response to identified difficulties • Collect, organize and maintain a problems and solutions log for use by other technical support analysts • Supervise other technical support workers in this group • Provide business systems, network and Internet support to users in response to identified difficulties • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software • Perform Web-server backup and recovery operations • Provide customer service • Manage incidents Supervision • 1 to 2 people Credentials Certificates, licences, memberships, and courses • Associate Computing Professional (ACP) • Cisco certified network associate • Microsoft certified professional (MCP) • A+ Certification Experience and specialization Computer and technology knowledge • Android • Security software • Word processing software • .NET • MS Windows • TCP/IP Security and safety • Bondable • Criminal record check Transportation/travel information • Travel expenses paid by employer Work conditions and physical capabilities • Fast-paced environment • Work under pressure • Tight deadlines • Repetitive tasks • Handling heavy loads • Manual dexterity • Attention to detail • Sitting • Combination of sitting, standing, walking • Standing for extended periods Personal suitability • Accurate • Client focus • Efficient interpersonal skills • Excellent oral communication • Excellent written communication • Initiative • Judgement • Organized • Team player Financial benefits • Gasoline paid Other benefits • Transportation provided by employer • Parking available Who can apply for this job? You can apply if you are: • a Canadian citizen • a permanent resident of Canada • a temporary resident of Canada with a valid work permit Do not apply if you are not authorized to work in Canada. The employer will not respond to your application. How to apply By email gm@techeyes.ca This job posting includes screening questions. Please answer the following questions when applying: • Are you authorized to work in Canada? • Are you available to start on the date listed in the job posting? • Are you willing to relocate for this position? • Do you have experience working in this field? • What is the highest level of study you have completed?
